Privacy Policy

Effective Date: 27/11/2024
Website Name: www.latherbykole.shop
Business Name: Lather by Kole
Contact Email: shop@latherbykole.shop
Business Address: 13 Alade Close, Surulere, Lagos, Nigeria

At Lather by Kole, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment providers)

1.2 Automatically Collected Data

  • IP address

  • Browser type and version

  • Device type

  • Website usage data (e.g., pages visited, time spent on pages)

1.3 Cookies & Similar Technologies

We use cookies to enhance your browsing experience and collect analytical data. See our Cookies Policy for more information.

2. How We Use Your Information

We collect your data for the following purposes:

2.1 To Provide Our Services

  • Process and deliver your orders

  • Respond to inquiries and provide customer support

2.2 For Marketing

  • Send promotional emails (only if you have opted in)

  • Notify you about updates, new products, or special offers

2.3 For Website Improvement

  • Analyze website performance and usage trends

  • Personalize your browsing experience

3. Legal Basis for Processing Your Data

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you opt-in to receive marketing communications.

  • Contractual Necessity: To fulfill your orders and provide customer service.

  • Legitimate Interests: For improving our website and services.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with third parties in the following cases:

4.1 Service Providers

  • Payment processors (e.g., Paystack, Flutterwave)

  • Shipping and logistics providers

4.2 Legal Compliance

  • When required by law to comply with legal obligations or protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

6.1 Access and Portability

  • Request a copy of the data we hold about you.

6.2 Correction

  • Request that we update or correct your information if it is inaccurate.

6.3 Deletion

  • Request that we delete your data, subject to legal or contractual obligations.

6.4 Withdraw Consent

  • Opt-out of marketing emails or revoke consent for data processing.

6.5 File a Complaint

  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at shop@latherbykole.shop.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online system can guarantee complete security.

8. Cookies Policy

Our website uses cookies to enhance functionality and analyze traffic. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website after updates constitutes your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting Lather by Kole with your personal information. We are committed to safeguarding your privacy!