Returns & Refunds policy
Effective Date: 27/11/2023
Business Name: Lather by Kole
Website: www.latherbykole.shop
Contact Email: shop@latherbykole.shop
Phone number: +234-9011003394
We at Lather by Kole value your satisfaction and strive to provide you with the best quality bath and body products. If you are unsatisfied with your purchase for any reason, we are here to help. Please review our Refunds and Returns Policy to understand how we handle these matters.
1. Conditions for Returns
We accept returns under the following conditions:
The product is unused, unopened, and in its original packaging.
The product must be returned within 10 days of the delivery date.
Proof of purchase (e.g., receipt or order confirmation) must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Opened or used products.
Products purchased on sale or as part of a clearance promotion.
Gift cards or promotional items.
3. How to Initiate a Return
To initiate a return, follow these steps:
Contact Us: Email us at shop@latherbykole.shop with your order details, including the order number, product name, and reason for return.
Wait for Authorization: Our customer support team will review your request and respond within 2 business days with return instructions.
Prepare the Package: Ensure the product is securely packaged to avoid damage during transit. Include your proof of purchase and any provided return authorization documentation.
Send the Package: Ship the product to the address provided in our return authorization email.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
We recommend using a trackable shipping service to ensure we receive the returned product.
5. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days and applied to your original payment method.
Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping costs from the original order are non-refundable.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) for a refund and place a new order.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery at shop@latherbykole.shop with:
Photos of the damaged or defective product.
Your order number and contact details.
We will review your claim and may offer a replacement or refund based on the situation.
8. Contact Us
If you have any questions about this policy or need further assistance, feel free to reach out:
Email: shop@latherbykole.shop
Phone number: +234-9011003394
Fairness & Transparency
We strive to ensure a fair and transparent process for both our customers and our business. By shopping with us, you agree to this Refunds and Returns Policy.
Thank you for choosing Lather by Kole for your bath and body needs!